Delivery & Returns

 

Delivery

Below is a guideline of what delivery costs and timeframes to expect when you order from us. Usually our orders are processed and despatched by the end of the following working day so you benefit from the fastest service possible. However there are rare occasions where factors out of our control can delay a delivery, so we do ask for your patience in these circumstances. 

Order Value	£0 - £49	£50+
UK Standard (up to 7 days)	£4.95	£5.95
UK Express (approx 4 days)	£6.95	£7.95
Europe Standard (up to 10 days)	£16.95	£16.95
Rest of World (up to 10 days)	£27.95	£27.95

 

 

 

 

 

 

*All orders over £60 will receive free standard delivery to UK addresses! 

*A signature will be required on receipt so please ensure someone is available at the address to avoid failed delivery

*The shipping method and carrier will vary depending on the weight and value of the order

*We reserve the right to amend delivery charges at any time

*For deliveries outside the UK, customers are responsible for any local import duties and taxes which may be applied

*Occasionally there may be a discrepancy in the delivery cost calculated online, in which case we will contact you to arrange payment

 

Returns

You are entitled to a product refund up to 14 days from the despatch of goods. The returned products must be new, in perfect condition and complete with original packaging. Used or customer damaged items cannot be refunded or exchanged. Please return the item (with the invoice enclosed in the parcel so we can identify the order/customer) to the following address:

Future & Found Ltd

116A Fortess Road

London

NW5 2HL

Or just email or call us on orders@futureandfound.com / 020 7267 4772 if you need some advice on how to proceed. 

We aim to process all refunds within 10 days. However during busy times, this might take slightly longer. We will email you a confirmation once the refund has been made.